$76.8 million system to replace antiquated technology, improve customer service
BOSTON (Wednesday, December 5, 2012) – Today, the MassDOT Board of Directors unanimously approved a contract for the design, development and installation of an operating system to serve the next generation of Registry of Motor Vehicles customers.
The existing 27-year old COBOL-based system, known as ALARS (Automated Licensing and Registration System), is pushed to the limit every day as it handles seven million transactions each day.
“The Board vote today is a win for our customers,” MassDOT Secretary and CEO Richard A. Davey. “This modernization project will revolutionize the way our customers interact with us. Their time spent in line and on the phone will be reduced and we will use technology to make each customer’s Registry profile readily accessible and easy to understand.”
The next generation contract awarded to Deloitte Consulting LLC is a 63-month contract not to exceed $76.8 million and includes all costs associated with system creation and implementation. Savings associated with this system are estimated at more than $19 million dollars annually with a return on investment of approximately six-years.
“This investment is one that will increase the ease of doing business with the Registry,” said Registrar of Motor Vehicles Rachel Kaprielian. “Modernization will allow us to better respond to the needs of our customers and business partners and give us a system that can adapt to new administrative, legislative and regulatory changes like never before.”
Benefits of the system will also include the ability to evaluate staff and branch performance, provide reliable revenue collection and distribution, improve the interface and information sharing with law enforcement, as well as expand services conducted by our business partners in the vehicle sales and insurance industries.
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