BOSTON – Thursday, August 14, 2014 –Today, the MassDOT Registry of Motor Vehicles Division advised customers that MassRMV.com transactions and 857-DOT-8000 transactions will be unavailable on Sunday, August 17 during scheduled maintenance of the RMV’s automated licensing and registration system.
The outage is scheduled to begin at 3:30am Sunday and extend into Sunday afternoon. Customers are encouraged to check MassRMV.com for the latest information.
The weekend maintenance will increase system capacity and help support faster processing of RMV customer requests. Last year, on the third Sunday in August, customers performed approximately 19,000 transactions at MassRMV.com.
When accessing the RMV online, customers are reminded that deceptive and mimic websites have been created to mislead customers into thinking they have reached the official RMV website. These mimic sites are typically reached by customers using online search engines. It is also best practice to avoid any site that uses or references the ‘Department of Motor Vehicles’ or the ‘DMV’. The word ‘Department’ and the ‘DMV’ abbreviation are NOT used in Massachusetts.
Registry customers should be extra vigilant and avoid any sites seeking to charge fees to receive basic information or forms, as well as websites offering to conduct business online for you. Registry of Motor Vehicles fees charged through MassRMV.com are only assessed for transactions that result in official credentials, records or reports or when the customer requests a road test appointment.
Visiting MassRMV.com will guarantee your transaction is complete and your personal information is secure.
To ensure you are accessing the official site, please remember the following:
- Check for the Commonwealth of Massachusetts Seal and look for links to MassDOT; the RMV is one of MassDOT’s Divisions
- Massachusetts uses the term Registry and ‘RMV’; log-off if the site references ‘DMV’
- At MassRMV.com you will never be charged to access Registry forms and information or to change your address.
In 2009, the Massachusetts Department of Transportation (MassDOT) was created to unify the state’s various transportation agencies. MassDOT now includes the Highway Division, the MBTA and Rail Transit Division, the Aeronautics Division, and the Registry of Motor Vehicles. MassDOT is committed to providing a safe and reliable transportation system to all those who travel in the Commonwealth and works to deliver excellent customer service. MassDOT has been nationally recognized for its innovative approach to transportation, including the Accelerated Bridge Program, the “Where’s My Bus and Train?” apps and “Fast 14” work. For more information, visit MassDOT at our website: www.mass.gov/massdot blog: http://blog.mass.gov/transportation/, or follow MassDOT on twitter at https://twitter.com/MassDOT and Facebook at www.facebook.com/massdotinfo.