BOSTON- Friday, January 17, 2014- Massachusetts Department of Transportation (MassDOT) Secretary and CEO Richard A. Davey today appointed Celia Blue as Registrar of Motor Vehicles. Blue replaces Rachel Kaprielian, who was appointed today by Governor Deval Patrick as Secretary of Labor and Workforce Development.
Blue is currently the MassDOT Assistant Secretary for Performance Management and Innovation, where she worked closely with each division to develop and implement performance management systems. She previously served as Deputy Registrar for the Registry of Motor Vehicles and was responsible for oversight of the RMV’s customer service operations.
“Celia has spearheaded numerous successful innovation initiatives and led our efforts to make performance management more transparent and accountable to the public,” said Secretary Davey. “As a former Deputy Registrar with private sector experience, she is uniquely qualified to lead the RMV.”
Under Celia’s leadership as Deputy Registrar working with Registrar Kaprielian, customer wait times at RMV branches and the call center were reduced. Blue was also instrumental in the implementation of the RMV’s innovative partnership with AAA.
She previously served as a Commissioner of the former Massachusetts Aeronautics Commission and worked in the private sector in leadership roles focusing on customer service, operational management and small businesses management.
Blue holds a Bachelor of Science degree from Worcester State College and a Masters in Business Administration degree from Anna Maria College. She has been recognized for her leadership, commitment and dedication to making Boston a more inclusive city and serves on the boards of several civic and community organizations in Central and Eastern Massachusetts.
“I also wish to congratulate Rachel Kaprielian on her appointment as Secretary of Labor and Workforce Development,” said Secretary Davey. “She can be proud of her accomplishments as Registrar in bringing a customer focus to the RMV, and I know she will bring the same vision, energy, and commitment to her new role.”
During Kaprielian’s tenure, the RMV implemented significant expansion of the Registry's online branch at http://www.massrmv.com/ along with an innovative customer service plan working with sister transportation agencies, municipalities and local delegations to build new branches in rent-free public spaces.
In 2009, the Massachusetts Department of Transportation (MassDOT) was created to unify the state’s various transportation agencies. MassDOT now includes the Highway Division, the MBTA and Rail & Transit Division, the Aeronautics Division, and the Registry of Motor Vehicles. MassDOT is committed to providing a safe and reliable transportation system to all those who travel in the Commonwealth and works to deliver excellent customer service. MassDOT has been nationally recognized for its innovative approach to transportation, including the Accelerated Bridge Program, the “Where’s My Bus and Train?” apps and “Fast 14” work. For more information visit MassDOT at our website:www.mass.gov/massdot blog: http://blog.mass.gov/transportation/, of follow MassDOT on twitter at https://twitter.com/MassDOT and Facebook at www.facebook.com/massdotinfo.