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For Immediate Release: 08/21/2013

Registry to Adjust Customer Services Hours at 6 Branches
Brockton, Lawrence, Milford, Springfield, Taunton and Worcester

BOSTON – Monday, August 19, 2013 – MassDOT’s Registry of Motor Vehicles Division today announced an upcoming adjustment to business hours at six RMV branches in the Commonwealth.

Beginning Monday, September 9, 2013 branches in Brockton, Lawrence, Milford, Springfield, Taunton and Worcester will open for business at 9am, instead of the current 8am opening.

Traditionally thought of as a weekday 9 to 5 operation, the 8am branch openings have failed to resonate with customers since the early hours were first introduced in 2010.  

“The adjustment is in response to customer behavior and the Registry’s ongoing efforts to better serve our customers,” said Registrar of Motor Vehicles Rachel Kaprielian. “Traffic in our branches continues to be heaviest late into the afternoon; this move will help guarantee staffing levels more closely match customer demand throughout the day.”

The branches in Brockton, Lawrence, Milford, Springfield, Taunton and Worcester will be open from 9am to 5pm on Mondays, Tuesdays, Wednesdays and Fridays. Alternative service hours will be offered at these six branches on Thursdays; the branches will open at 10am and close at 6pm. The adjustment marks the first time services hours will be extended to 6pm on Thursdays in Milford and Taunton.   

For additional branch locations, hours and current wait-times, please visit Customers are encouraged to save time by performing their transaction online.

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