The Official Website of The Massachusetts Department of Transportation - Highway Division

Home > News & Updates
For Immediate Release: 11/21/2013
CONTACT: MassDOT Press Office: 857-368-8500

MassDOT Opens New E-ZPass Customer Service Center on Route 1

Saugus Square One Mall Location Convenient to Tobin Bridge Commuters

BOSTON –Thursday, November 21, 2013— In preparation for the conversion to All Electronic Tolling (AET) on the Tobin Bridge, today MassDOT Secretary & CEO Richard A. Davey and Highway Administrator Frank DePaola celebrated the opening of the new E-ZPass Customer Service Center located inside the Square One Mall in Saugus.

“Come spring your Tobin Bridge toll will be collected electronically. There will be no cash and no stopping,” said Secretary Davey. “Governor Patrick is committed to expanding that toll collection model statewide and the establishment of this E-ZPass Service Center will ease the transition for our customers.”

“A presence at Square One is an important step in increasing customer awareness of the changes ahead at the Tobin,” said Highway Administrator DePaola. “It remains free to join the E-ZPass program and we hope holiday shoppers will stop at the Service Center this season to sign-up.”

The Customer Service Center will be open on Black Friday to service late night/early morning shoppers with hours beginning at midnight on Friday, November 29th through 10pm that evening.

With the influx of holiday shoppers, MassDOT is reminding customers that E-ZPass gift certificates are available and can be applied to new or existing accounts. Available denominations are $30 and $50.

“Ensuring that we have the best technology and are providing top-notch customer service will help Massachusetts achieve our transportation goals and set the Commonwealth on a path towards continued economic growth,” said House Speaker Robert A. DeLeo. “I thank Secretary Davey and Administrator DePaola for their work in advancing our transportation and highway systems.”

“It is great that we have an EZ Pass Service Center in Saugus for North Shore drivers to conveniently obtain transponders and assistance with their accounts,” said Senator Thomas McGee. “With all-electronic tolling being implemented next year on the Tobin Bridge, it is important that drivers are made aware of this change and have easy access to a center that will help make a smooth transition for their future travels.”

“I’m pleased that the Department of Transportation has opened an E-ZPass Service Center for North Shore commuters,” said Senator Katherine Clark. “I encourage my constituents to take advantage of the convenient services offered as we move forward with our implementation of a 21st century transportation network in the Commonwealth.”

Services to offered to customers at the Square One location include the ability to sign-up for a new transponder, add a vehicle to your current account, add cash value to your existing E-ZPass, update a vehicle registration number, enroll in applicable resident discount programs, and receive assistance with violations.

“I would like to thank MassDOT for making the E-Z pass program more accessible for our residents,” said Senator Sal DiDomenico.  “The opening of this new service center will allow more people to enroll in the program and will give them easier access to services.”

The Square One Mall location is one of four E-ZPass Service Centers: Auburn on Midstate Drive, East Boston on Havre Street, and Natick at the Turnpike Eastbound Service Plaza.

“The new Service Center will be a great resource for all our region’s motorists,” Representative Kathi-Anne Reinstein said.  “I am thankful to Secretary Davey and MassDOT for their efforts to assist commuters from the North Shore, especially with the implementation of All Electronic Tolling approaching next year.”

“The new E-ZPass Service Center in Square One Mall will make the program more accessible to residents of Saugus and surrounding communities,” said Rachel Molina, Director of Marketing and Business Development at the mall. “We’re excited to offer our customers and the area this convenience and assistance, and we’re thrilled to have the MassDOT E-ZPass Service Center join our lineup of valued vendors + retailers.”

Regular hours are Tuesday, Thursday and Friday from 10am to 6pm, with extended hours on Wednesdays from 10am to 8pm. The Service Center is open on Saturdays from 10am to 4pm, but closed on Sundays and Monday.

Customers may join E-ZPass online or by phone 1-877-627-7745.

In 2009, the Massachusetts Department of Transportation (MassDOT) was created to unify the state’s various transportation agencies. MassDOT now includes the Highway division, the MBTA and Mass Transit, Aeronautics, and the Registry of Motor Vehicles.  MassDOT is committed to providing a safe and reliable transportation system to all those who travel in the Commonwealth and works to deliver excellent customer service. MassDOT has been nationally recognized for its innovative approach to transportation, including the Accelerated Bridge Program, the “Where’s My Bus and Train?” apps and “Fast 14” work.  For more information, visit MassDOT at our website:



Translation Disabled  | Translation Support