Important Customer Notice:
Due to an international phishing scheme many E-ZPass customers and non-customers have received emails claiming to be from E-ZPass regarding a "missed" or "unpaid" toll. If you have any questions about the validity of any message received from E-ZPass, please contact the E-ZPass Customer Service Center.
The CyberCrimes Division of the FBI is aware of the issue. Anyone receiving this scam email and/or may have fallen victim to this is encouraged to file a complaint with the Internet Crime Complaint Center.
Welcome to E-ZPass
MA, Massachusetts Department of Transportation Electronic Toll Collection Program. E-ZPass
is operational on the entire Massachusetts Turnpike including the Sumner and Ted Williams Tunnels, and on the Tobin Memorial Bridge. Where can I use E-ZPass?
E-ZPass provides customers with electronic toll collection through the use of a transponder. A transponder is a small electronic device that attaches to the inside of your windshield. As you pass through a designated lane, a green "Thank You" light will flash to verify your transaction is being approved and recorded to your account.
Questions and comments are welcomed. Please visit our list of Frequently Asked Questions, and if you do not find the answer to your question, please call Customer Service at 1-877-627-7745.
E-ZPass MA Applications
There are several ways individuals can become members of the E-ZPass MA program:
Toll Payment Options
Automatic Account Replenishment: Assign a credit/debit card or checking account number to open your account. The selected toll payment option will then be charged the initial $20.00 payment for an individual account or $50.00 payment for a commercial account that does not require a bond. Tolls are automatically deducted from the initial payment. When your account falls below the low balance threshold, you will see the yellow "Low Bal" light in the lane; this indicates your account will be automatically replenished via your credit/debit card or checking account.
Manual Account Replenishment: Open your account with the initial $20.00 payment for an individual account or $50.00 payment for a commercial account that does not require a bond. Tolls are automatically deducted from the initial payment. When your account falls below the low balance threshold, you will see the yellow "Low Bal" light in the lane; this indicates that you are required to make a payment. Payments can be made by mailing a check to the E-ZPass MA Customer Service Center, 27 Midstate Drive, Auburn, MA 01501 or paying by cash or credit/debit card at any of the walk-in Customer Service Centers.
Cash Payments: Cash preferred customers can replenish their MassDOT E-ZPass accounts using self-service kiosks with cashier assistance at retail cash payment locations. A convenience fee of $1.95 for each E-ZPass account will be charged.
E-ZPass MA Program Benefits
Individual accounts receive a 25 cent toll discount at the Allston-Brighton tolls and a 50 cent discount at the Sumner and Ted Williams tunnels and the Tobin Memorial Bridge. Special Program members receive discounts based on their specific program. In addition, program members may qualify to receive the Massachusetts Personal Income Tax Commuter Deduction.
Customers have several options for receiving transaction information showing tolls paid and account activity. The available options are; 1.On-line by logging into the Account Manager,
2.Via the US mail, 3.Contacting Customer Service.
Access Your Account
Customers may access information about their account 24/7 online or via an interactive voice response system. Customers must have their account number and password for online access and their account number and personal PIN number for the voice response system.
Owners and users of vehicles with livery, taxi and other commercial plates or vehicles with more than 4 tires must join the E-ZPass MA commercial program. Call Customer Service and select option 3, followed by option 7 to speak with one of our commercial specialists.
E-ZPass MA gift certificates are a popular item at holiday gift-giving time as well as for birthdays, graduation and students going off to college. Gift certificates are available at our walk-in Customer Service Center or by calling.