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Governor Charlie Baker

MassDOT January
Board Meeting

January 23
Transportation Building
10 Park Plaza
Second Floor Board Room
Boston, MA 02150
Full Meeting Schedule

On the MassDOT Blog

MassDOT Encourages Holiday Travelers to Plan Ahead
winter traffic

MassDOT encourages travelers to plan ahead this holiday season, utilize MassDOT’s many travel tools and resources and take public transportation if possible.

"We want everyone to reach their travel destinations safely and enjoy this holiday with their friends and loved ones," said Transportation Secretary and CEO Stephanie Pollack. "Drivers should minimize distractions, stay sober and have a designated driver, and the MBTA will offer free service on all modes of transportation after 8 p.m., New Year’s Eve, to encourage travelers to make smart choices when celebrating."

View the entire Holiday Travel blog post.

The Massachusetts Department of Transportation wishes all members of the public a safe and enjoyable holiday.

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December 23, 2016

Toll Plaza Demolition, Reconstruction Public Meetings Set

MassDOT has announced four public meetings to update the public on the status of the implementation of All Electronic Tolling and the progress of demolishing existing toll plaza infrastructure and reconstructing the roadway.

traffic

Representatives of MassDOT will discuss the construction progress in 23 work zones, timeline for completion, what to expect as the project moves into the spring and summer months and other issues.

These public meetings will be to receive feedback from users of I-90, (the Massachusetts Turnpike), and neighboring communities and to provide interchange specific information about what the traveling public can expect during 2017. All meetings will be held from 6:30 p.m. – 8:30 p.m. and are scheduled as follows:

Wednesday, January 11, Westborough Town Hall, 34 West Main Street
Plaza Focus: Sturbridge / I-84, Worcester/Auburn/I-290, Worcester/Rt. 146, Worcester/Millbury, Westborough/I-495, Framingham, Natick/Rt. 30 (If weather postpones the January 11 meeting, this meeting will be held January 25)

Wednesday , January 18, Brighton, WGBH Yawkey Theater, One Guest Street
Plaza Focus: Weston, Allston/Brighton, Ted Williams Tunnel (If weather postpones the January 18 meeting, this meeting will be held January 26)

Monday, January 23, Northampton, District 2 Highway Office, 811 N. King Street
Plaza Focus: Westfield, Westfield, West Springfield / I-91, Chicopee, Springfield / I-291 Ludlow, Palmer (If weather postpones the January 23 meeting, this meeting will be held January 24)

Tuesday, February 7, Lenox, District 1 Highway Office, 270 Main Street Plaza Focus: West Stockbridge and Lee (If weather postpones the February 7 meeting, this meeting will be held February 9)

Toll demolition and roadway reconstruction continues to proceed on schedule at all 23 work zones and Phase One work was completed ahead of schedule in time for the Thanksgiving holiday travel week, which reportedly saw less severe congestion than in previous years. During the winter months, as weather permits, construction activities will continue focusing on the toll plaza infrastructure that stands to the left and right of what had been the center areas of toll plazas.

Ongoing work also includes focusing on drainage issues in the area of former toll plazas and in some cases means the need to install catch basins and culverts.

Other activities underway include repaving road surfaces and adding lighting, guardrail, and other safety features. This work will occur throughout the winter, as weather permits. Crews are working under more traditional construction hours, rather than the 24/7 schedule that was part of the first phase. Each of the 23 work zones has its own management, design, and construction plan.

Activities are scheduled to be completed by the end of calendar year 2017 in all work zones.

If you are unable to attend a public meeting, a copy of the presentation will be available on the Toll Demolition Project web page. Public comments and questions may also be submitted by email AETinfo@dot.state.ma.us

For accommodation or language assistance, please email Katy Zazzera or contact her by phone at (857) 368-8986


RMV Introduces Brockton Service Center Improvements

The MassDOT Registry of Motor Vehicles (RMV) announced customers will notice a transformed atmosphere and new customer-friendly design when visiting the RMV Brockton Service Center.

New interior and operation elements include new registry equipment to enable faster processing of Driver Licenses and Identification Cards, environmentally-friendly lighting, ergonomic furniture, ADA (Americans with Disabilities Act) compliant counters, larger capacity restrooms, and water saving efficiency technology.

Registrar Erin Deveney said, "We thank the Brockton community for their patience as we work to bring them a far more efficient and productive service experience. This transformation is something they deserve. It’s an example of Registry operations being more service-delivery focused, resulting in the best experience we can offer our customers."

Brockton office

The RMV developed a two-phase construction project by remodeling half the building at a time, avoiding temporary closure of the Brockton Service Center. At the project's completion in Spring 2017, the Brockton Service Center will be fully accessible and equipped with upgraded workstations for conducting multiple transaction types. Hearings will now be offered in three new hearing offices; a new Business to Business Center (B2B) for insurance and automobile business partners will be established, as well as a new Training facility for continuous staff improvement and skill development.

Registrar Deveney added, "Transforming our operations and improving the comfort-level for all customers who visit our Service Centers are top priorities. We also continue to pursue multiple ways for customers to take care of registry business. Customers who use our Online Service Center before visiting a Service Center will find the site convenient, easy to navigate, and full of relevant information with many available transactions."

As renovations continue (through Spring 2017), Brockton will have a smaller footprint with limited workstations and seating capacity. All normal business transactions and processes will be held during regular operating hours. AAA members may also visit local branches such as Quincy, Raynham, and Rockland for select license and registration transactions.

Over the past year, the RMV has made strides in building an industry leading, customer-centered environment for individual and commercial customers, as well as for business and government partners. In addition to the Brockton renovation, the RMV is planning relocations in New Bedford and Springfield. Both of these new Service Center sites will ensure adequate access, parking and customer intake capability, with an overall improved design to support customer needs.

With a strong commitment to a personalized customer experience, the Registry of Motor Vehicles enables customer mobility and consumer safety across the Commonwealth. Customers are encouraged to visit www.MassRMV.com to process over 25 transactions.


RMV Adds Automated Learner’s Permit Tests in 26 Additional Languages

RMV logo

The MassDOT Registry of Motor Vehicles (RMV) announced it has begun offering the automated learner’s permit knowledge test in 26 additional languages.

Customers can take their passenger vehicle (Class D) and motorcycle (Class M) learner’s permit tests using a new, automated, and web-based system which randomly generates the test questions and answers.

Foreign language tests previously were offered in paper versions. In addition to English and Spanish, the test is now available in Arabic, Armenian, Burmese, Chinese simplified, Chinese traditional, Farsi, French, German, Greek, Gujarati, Haitian/Creole, Hindi, Italian, Japanese, Khmer, Korean, Laotian, Polish, Portuguese (Brazilian), Russian, Serbo-Croatian (Latin), Thai, Urdu, and Vietnamese. These languages align with the statewide Language Access plan, which identifies those languages most commonly spoken by Massachusetts residents. Somali and Tagalog/Filipino will be offered beginning the last week of December.

In addition, the RMV will be offering an automated American Sign Language (ASL) test to customers in early 2017.

Registrar Erin Deveney explained, "By updating our technology and expanding our language offerings, we’re improving service delivery for all of our customers. These improvements will minimize waits at service centers and shift the focus of our service staff from inefficient test administration processes to helping customers."

The user-friendly touch screen saves customers time, allows for fast and automated test scoring, prevents cheating and fraud through question randomization, and offers ample data capabilities to assist with identifying future business improvements.


South Coast Rail Update: Frequently Asked Questions

station

The proposed South Coast Rail project team invites you to review new Frequently Asked Questions (FAQs) now available on the project website. The FAQs address current project status and issues discussed during recent public meetings. The project team is evaluating the proposal to provide earlier service using the existing Middleborough/Lakeville line, Middleborough Secondary, and building the southern triangle, which would connect to Taunton, Fall River and New Bedford.

The team will be reporting back to MassDOT and MBTA leadership as information becomes available. In the meantime, you can visit the project website to find information and review the September meeting materials. We hope you will encourage friends and family to sign up for project notices and stay in touch with the project.

If you have any questions, please contact the project team by emailing SouthCoastRail@dot.state.ma.us

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