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Governor Deval Patrick changed the course of transportation governance in Massachusetts when he signed into law in June 2009 the landmark transportation reform legislation. This integrated transportation agencies and authorities into a new, streamlined Massachusetts Department of Transportation. Governor Patrick's, Lieutenant Governor Murray's and Secretary Davey's vision is to streamline transportation planning, delivery, and operations at the state level, breaking down silos and eliminating barriers to change. This is now happening at MassDOT. In addition, The Patrick-Murray Administration has set a goal to be a national leader in government transparency, this Public Accountability Meeting is making progress towards realizing that goal.

The Office of Performance Management and Innovation (OPM & I) is chartered to expand performance management and innovative strategies across all MassDOT divisions and departments. Monthly Performance Management Accountability Meetings are used to review data on critical performance indicators. The quantitative and qualitative data allows leadership to evaluate the organization’s progress against specific goals and targets. This drives managers to improve the overall performance of programs and employees. It will create a greater ability to monitor performance, manage operations, adopt best practices and resolve challenges within our transportation system. These efforts provide a basis for more meaningful engagement to discuss and resolve transportation issues.

2014 Annual Performance Report

We are pleased to file the attached report, in compliance with Section 6.0 of Chapter 25 of the Acts of 2009 (An Act Modernizing the Transportation System of the Commonwealth), which requires that the Massachusetts Department of Transportation (MassDOT) submit a yearly Performance Management Report to the members of the House and Senate Ways and Means Committees and the Joint Committee on Transportation.

MassDOT's fifth annual Performance Management Report summarizes the agency's performance for Fiscal Year 2014 (July 2013 through June 2014). It is organized by modal division (Aeronautics, Highway, Rail and Transit, and the Registry of Motor Vehicles), and provides a comprehensive discussion of each administration’s performance measures. All measures are presented in relation to MassDOT's agency goals. This report serves as a foundation for the quarterly Performance and Accountability Reports, the first of which for SFY 2015 was published in October 2015.

Performance and Accountability Report

Commuter Rail On-Time Performance Reports

This section contains weekly updates to Commuter Rail On-Time Performance Reports. Each report will cover the 5-day average on-time performance between Monday and Friday on each line in the commuter rail system. The reports compare AM Peak; PM Peak; and Off-Peak average on-time performance as well as current month-to-date and previous month’s on-time performance statistics.

How it is Measured: On-time performance is measured by the difference between the scheduled arrival time, and the actual arrival time. Commuter rail trips are considered on time if they arrive at their terminal point no more than 4:59 minutes beyond their scheduled arrival.

Average On-Time Performance Report:

Car Count Reports

This section contains weekly updates of the MBTA subway, bus, and commuter rail car count reports. The reporting period began in January 2015, and will be updated and replaced each week. The reports provide a weekly and monthly average for the number of "cars" (e.g. subway cars, buses, locomotives, and commuter rail coaches) available for use each day. The number of cars available is compared to the number needed to operate the planned service level.

How it is measured: The reports provide the number of targeted cars (i.e. the number needed to maintain the schedule), the actual number that were available that day, and the percentage of needed cars that are available. The MBTA reports these data for each weekday, except during snow emergencies.

2013 Annual Performance Report

MassDOT's Performance Management Reports:

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