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Coordination Strategies

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Mobility Management Center

Many human service agencies and community organizations provide transportation to their clients or hire private providers to run service on their behalf. Vehicles used by these organizations often run with empty seats or sit unused for some portion of the day. When service providers partner to share capacity or commingle populations that go to the same general direction, operating expenses can be reduced and more people served. Funding agencies also encourage and use coordination as a benchmark to award grants.

Coordination has many facets and partners are not always easy to find. Resources below provide a snapshot of successful coordination in the following areas in Massachusetts:

  • Sharing a vehicle with other organizations in your town or neighboring communities
  • Coordinating rides for your consumers on another organization’s vehicle
  • Coordinating rides for another agency’s consumers on your vehicle
  • Sharing a pool of drivers with another organization
  • Having another organization handle dispatch for your vehicles
  • Collaborating with another organization on a new service

Policy Update

This new vehicle use guide provides answers to frequently asked questions as to required and encouraged uses of vehicles obtained through Sec. 5310 or MAP funding. Readers might find this guide useful when they want to coordinate resources.

Practice Brief

Tool Kit

This model comes from Northern Berkshire Country where a group of non-profit organizations share a small fleet of vehicles across seven rural communities. One organization owns, insures and schedules the vehicles while others pay for gas and maintenance. The tool kit offers practical considerations about how to adapt this model for your needs.

Coordination Resources

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