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Mobility Management Center

Center publications provide you with up-to-date information and reference material on specific community projects, tools for problem solving, lessons learned by your peers, and answers to frequently asked questions in mobility management and coordinated community transportation in the Commonwealth. The focus areas of our publications change dynamically to reflect what is most important to our partners as they provide the missing links for better access and connectedness.

  • Service gap analysis - Before you start addressing a specific service gap in your community, it is useful to know who you could partner with in problem solving, project design and service delivery locally. Most importantly, through our resources you will gain a broader perspective about what the most common transit needs are statewide, how similar or different regions are compared to yours, and what has been done about filling service gaps.
  • Finding and sharing a ride - Do you know what services already operate in your area? Do you know how to reach your destination if that destination is several towns or regions away? Do you know whom to contact with questions? Do you want to find out whether someone from your immediate neighborhood goes to the same place on the same day and time as you do and would be willing to share a ride with you? Resources in this section provide help with trip planning, finding transportation online directories and providers.
  • Employment transportation - The economic vitality of neighborhoods and that of the Commonwealth is highly dependent on transportation networks that provide access to jobs, education and training opportunities and other important economic, health and social functions. Resources in this section highlight examples of public-private partnerships, showcase actual projects where parties work with Transportation Management Associations (TMAs), employers, workforce investment boards, employment service providers and others, and collectively respond to the ever changing landscape of employment transportation needs.
  • Sharing and coordinating vehicles - Many human service agencies and community organizations, such as councils on aging provide transportation to their clientele. Vehicles used by these organizations often run with empty seats, sit unused for some portion of the day, or transport respective populations to the same destination at the same time. When these organizations partner to share a vehicle, combine various populations on the same vehicle or allow to enter each other’s service area, more people get access to more destinations at lower cost to the provider. Our resources provide information about promising practices and tips in vehicle sharing and coordination.
  • Travel instruction - Would you like to travel on the fixed route system but unsure of how to read a system map, a bus schedule, or buy a fare card? Travel instruction might be for you. It is the professional activity of teaching individuals to access their community through public transportation safely and independently. It is mostly targeted to seniors and people with disabilities but anyone can benefit from learning how to use the fixed route public transit system. These services are provided free of charge throughout Massachusetts. If you are an individual looking for help with getting around or a travel trainer looking for sharing ideas with peers, you will find our resources helpful.
  • Volunteer transportation - Volunteer transportation programs are an important option for meeting the transportation needs of older adults and people with disabilities especially in areas where volunteer programs are the only means of accessing medical care, getting groceries, and meeting other mobility needs. Dedicated volunteers provide thousands of rides and opportunities for socialization every year. Setting up a volunteer driver program can be a cost-effective and flexible way to address the transportation needs in your community. Resources in this section highlight current volunteer driver programs that are working in Massachusetts and discuss key considerations for organizations that are developing or implementing their own volunteer driver programs.

We offer three types of publications:

  • Practice Briefs are quick reference material growing in popularity in most disciplines. Our Practice Briefs summarize pertinent details about local transportation coordination projects as we learn them in the field; (e.g. Providing first and last mile shuttle service to the fixed route) or introducing common mobility management concepts; (e.g. What is travel training?) Keep in mind that our Practice Briefs are not based on scientific evaluation of the effectiveness of a practice, thus can only be called "promising" but not "best" practice.
  • Tools Kits provide short, practical answers to frequently asked questions (e.g. How do I obtain affordable insurance for my volunteer driver program? or How do I build a local coalition)?
  • Policy Updates give you timely information about programs and projects of statewide relevance (e.g. Authorized and encouraged use of Sec. 5310/MAP vehicles) or about changes in policy affecting community transportation.
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