MassDOT Adds Web Tool for RMV Customers to Contribute to Organ and Tissue Donor Registration Fund
December 15, 2010
(Boston- Wednesday, December 15, 2010) - MassDOT Registrar Rachel Kaprielian today announced that RMV internet customers will now be able to contribute to a new Organ and Tissue Donor Registration Fund when they renew or request a duplicate of their license and Mass ID online.
Patrick-Murray Administration Introduces New MassDOT Service to Help Teens Secure Identification CredentialsNew law allows RMV to issue Mass ID's to 14, 15 year olds; Makes it easier for young people to find work
November 23, 2010
(Worcester-Tuesday, November 23, 2010) - Joined by students and local leaders, MassDOT Registrar Rachel Kaprielian today announced that the Registry of Motor Vehicles will now make Massachusetts identity documents (ID's) available to 14 and 15 year old applicants, making it easier for young people across the state to find work.
Patrick-Murray Administration Adds Another Online Convenience for MassDOT RMV CustomersCustomers can now order duplicate titles on the Internet
Boston-October 15, 2010
(Boston, MA) - As part of its commitment to improve customer service, the Patrick-Murray Administration today introduced another online convenience that will make it easier for Massachusetts drivers to go online for MassDOT RMV services and avoid waiting in line at branches. Customers of www.massrmv.com can now order a duplicate certificate of title as long as it does not list a lien holder.
MassDOT RMV and Boston Police Target Pupil Transport Vehicles During 11th Operation Guardian AngelUndercover Teams Stop and Inspect 7-D Vehicles for Safety Violations
October 7, 2010
(Boston, MA) - MassDOT Registry of Motor Vehicle inspectors and Boston Police officers stopped 149 vans and station wagons carrying infants and toddlers to Boston day care centers and pre-schools during an early morning crackdown on so called 7-D pupil transport vehicles.
Patrick-Murray Administration Makes it Easier for MassDOT Customers to Utilize Online Registry ServicesElectronic Checks Now Accepted for Licensing
September 9, 2010
(Boston-September 9, 2010) - The Patrick-Murray Administration today introduced another online convenience that will make it easier for Massachusetts drivers to go online for MassDOT RMV services and avoid waiting in line at branches.
For MassDOT RMV Lottery Winners the Prize is the Number
August 30, 2010
(Brookline, MA) - Registrar Rachel Kaprielian announced the winners of MassDOT's license plate lottery following a live drawing at the Larz Anderson Auto Museum in Brookline that attracted more than 100 people in the running for 177 low number registrations, including R12, 2002 and 55A.
MassDOT RMV Volunteers at 18th Annual Boston Stand Down
(Boston, MA) - Nearly 250 homeless and at-risk veterans received free licensing and ID services and went to the head of the line at the MassDOT Registry of Motor Vehicles Chinatown branch as more than 15 RMV staffers took part in the 18th Annual Boston Stand Down.
MassDOT RMV Puts Coveted License Plates Up for Grabs in Annual Lottery
June 10, 2010
(Boston, MA) - The Massachusetts Department of Transportation (MassDOT) today announced that the Registry of Motor Vehicles will begin accepting applications for the 2010 Low Number License Plate Lottery on Monday, June 14, 2010. Applicants in this year's drawing will be vying for 179 of the most sought after Massachusetts license plates, including R12, F17 and 55A.
Patrick-Murray Administration Opens New Lowell RMV
MassDOT, Local Partnership Helps Drive Effort to Revitalize City Center
June 7, 2010
(Lowell-Monday,June 7, 2010) - In keeping with Governor Patrick's transportation reform mission to focus on innovation and customer service, the Massachusetts Department of Transportation (MassDOT) and the City of Lowell today opened a new Registry of Motor Vehicles branch located within the Jackson Appleton Middlesex urban renewal district.
Patrick-Murray Administration Launches Online Booking for New Drivers
Newest customer convenience takes the hang-up out of scheduling road tests
June 1, 2010
(Boston-June 1, 2010) - As part of the Patrick-Murray Administration's ongoing efforts to strengthen customer service and reduce wait times at the Registry of Motor Vehicles customer service center, MassDOT Registrar Rachel Kaprielien today announced that road tests can now be booked online at www.massrmv.com. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch at www.massrmv.com the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Patrick-Murray Administration Delivers Safety Message to Teen Drivers
MassDOT and Local Police Team up for Operation Graduation
May 14, 2010
(Boston, MA) - MassDOT Registry of Motor Vehicle inspectors and local police surprised teenage drivers in 60 communities during a recent state-wide educational sting designed to encourage safe driving during the prom and graduation season. Dubbed "Operation Graduation," enforcement teams set up unannounced safety checks at high schools to reward teen drivers who were in compliance with junior operator mandates. The states graduated license law is being credited for a 75% drop in teen driver deaths since the law took effect three years ago.
Patrick-Murray Administration Announces New MassDOT Initiatives to Boost Customer Service at RMV Branches
Three AAA offices to open, reform savings allow for more front-line staff
May 14, 2010
(Boston-May 14, 2010) - In anticipation of the annual summer increase in customers at the Massachusetts Department of Transportation (MassDOT) Registry of Motor Vehicle branches, Secretary and CEO Jeffrey B. Mullan and Registrar Rachel Kaprielian today unveiled three measures that are expected to reduce wait times for registry services.
Patrick-Murray Administration Unveils New Driver's License and ID
April 21, 2010
(Boston, MA) - April 21, 2010 - The Patrick-Murray Administration today unveiled a new driver's license and MA ID that, for the first time in over a decade, are being manufactured in Massachusetts. The new cards, which went into production this week, include new security features that offer residents better protection against fraud and identity theft.
MassDOT and the Office of Consumer Affairs Announce Collaboration to Stop Unlicensed Motor Vehicle Financing
April 7, 2010
(Boston, MA) - April 8, 2010 - The Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation today announced that the Division of Banks has issued cease-activity directives to...
Patrick-Murray Administration Introduces No-Wait Appointments for RMV Licensing
Springfield Pilot Expands Interactive Web Service to Reduce Branch Lines
April 7, 2010
(Boston, MA) - Four months after launching the first interactive web licensing service, MassDOT officials are expanding its function so customers can schedule appointments and not have to wait in line to apply for a driver or motorcycle learner's permit or convert an out of state license or permit. The initiative is just one of many steps the Patrick-Murray Administration has taken as part of its transportation reform initiative to deliver more efficient and improved customer service to residents of the Commonwealth.
MassDOT Premiers Spanish RMV Driver's Manual
March 31, 2010
(Boston, MA) - As part of the Patrick-Murray Administration's transportation reform agenda to strengthen customer service, Massachusetts Department of Transportation (MassDOT) today announced that the RMV Driver's Manual has been translated into Spanish and posted online for customers to download and print.
MassDOT Lanza el Primer Manual de Conductor en Espanol
31 de Marzo de 2010
(Boston, MA) - Como parte de la agenda de la reforma del transporte de la administración de Patrick-Murray para mejorar el servicio al cliente, el Departamento de Massachusetts del Transporte (MassDOT) ha anunciado hoy que el manual del conductor de RMV se ha traducido a Español y se ha puesto en el Internet para que los clientes descarguen e impriman.
Patrick-Murray Administration Leverages New Services to Reduce Lines at RMV Branches
New Web Service and Branch Kiosks Give Customers More Choices for Canceling License Plates
March 10, 2010
(Boston) - As part of Patrick-Murray Administration's reform plan to strengthen customer service and make transportation agencies more accountable, the Massachusetts Department of Transportation (MassDOT) today introduced two new Registry of Motor Vehicles initiatives that will eliminate the need to wait in line and make it easier for customers to cancel and return their license plates.
Patrick-Murray Administration Announces New RMV Web Service
Customers can now get crash reports online
January 14, 2010
(Boston, MA) - As part of the Patrick-Murray Administration's commitment to creating an innovative, efficient and customer-friendly transportation system, Massachusetts Department of Transportation (MassDOT) officials today announced that motorists can now order crash reports online at the Registry of Motor Vehicle's virtual branch at www.massrmv.com. It is the 12th new customer online convenience the RMV has launched in the last two years that has led to a 36% increase in web transactions.