Web Site Awards

Massrmv.com Listed Among "Top Sites for 2000" By MuniNet

MuniNet Guide and Review

MuniNet Guide & Review (http://muninetguide.com) has once again named the Massachusetts Registry of Motor Vehicles web site among its picks for the top sites of 2000.

MuniNet Guide & Review is a newsletter designed specifically for professionals who work in, research, or cater to the interests of state and local governments and related agencies. Each month, it features reviews of a selection of sites by and for regional and urban enthusiasts; highlights of particularly noteworthy sites; and special-interest articles addressing a wide variety of pertinent topics, including municipal bond rating agencies, public sector jobs, electronic law enforcement, tourism, characteristics of topnotch municipal web sites, how to better use search engines, and more.

For the second consecutive year, massrmv.com has been honored by "MuniNet Guide and Review", naming it one of the top sites in the nation for Service Delivery.

Members of the media, please contact the RMV Public Relations Department for more information: feedback.registry@state.ma.us.

RMV Fastest to Respond to Blue Penguin Customer Service Test

Customer Service First!The Blue Penguin Development Corporation conducted a survey to see which customer service offices were paying attention, below are the results. We are proud to see that we topped the list that measured response time to customer quandaries.

According to Blue Penguin:
"Companies spend thousands and thousands of dollars to build web sites. They hire designers, they test the ease of navigation and they make sure that the site performs technically without a glitch. What they often forget to do however, is to make the necessary changes in their existing business processes to ensure that the site -- once live -- gets the ongoing attention it deserves.

Here's a simple example of what we mean. . .

The web sites listed below were each sent a message from their respective "Contact Us" sections. In each case, the site owner was asked for either its nearest store location, or its corporate mailing address. Pretty simple stuff. However, as you can see from the list below, the response times were all over the map."

  1. The Massachusetts Registry Motor Vehicles responded in 9 minutes
  2. Fleet Bank responded in 20 minutes
  3. General Cinemas responded in 45 minutes
  4. Mulberry Child Care responded in 50 minutes
  5. The Boston Globe responded in 55 minutes

Check out the list in its entirety at their website:

Massachusetts RMV leading the way for Internet transactions


Government Computer News - State and LocalThe Massachusetts Registry of Motor Vehicles was noted in the May 2000 edition of Government Computer News: State & Local for its outstanding online achievements.

The article was based on a study conducted by Andersen Consulting (Accenture). The study said that state motor vehicle agencies are not taking full advantage of the Web for service improvement and cost savings. However, Andersen "applauds the Massachusetts Registry of Motor Vehicles" for supporting credit card transactions for license renewals, registration renewals, license plate ordering and citation payment.

RMV Website wins CIO Magazine Award


CIO WebBusiness AwardCIO Magazine named The Massachusetts Registry of Motor Vehicles a 1999 CIO Web Business 50/50 award winner for its online business excellence. Each year CIO magazine recognizes 50 Internet and 50 intranet/extranet sites that go beyond customary Web commerce practices to deliver outstanding business value. The Registry was one of five Internet winners from the public sector. 

"We are honored that CIO Magazine has chosen our website as a winning Internet site. The Registry site offers our customers the opportunity to conduct transactions from their home or office, twenty-four hours a day,"said former Registrar of Motor Vehicles, Richard Lyons.

The third annual CIO award program distinguishes organizations around the world that have taken a distinct approach toward the use of the Internet or intranet in their business. "This year’s winners show that more and more operational capability, direct customer contact and bottom-line business value is migrating to the Web. It’s impossible to ignore the depth of the transformation that’s occurring in enterprises of every shape and size," says CIO Editorial Director Lew McCreary.

Winners are selected by a panel of CIO magazine editors, writers, art designers and Web development experts. The panel of judges evaluates hundreds of nominated sites for their ability to use innovative Web techniques to deliver greater business value. In particular, the panel focuses on finding sites that successfully integrate creative design and high quality technical attributes. The judges measure how well the blend of technology and design contributes to the organization’s overall business objective as well as the site’s ability to meet the needs of the target audience.

The Registry of Motor Vehicle site is designed to provide customers with information on branch locations, operation hours, and fee schedules for various services. Visitors can review an on-line version of the Massachusetts Driver’s Manual and download forms & files.  They can also gain historical & up to date information, order vanity and special plates, ask questions/get feedback. The site allows people to renew passenger vehicle registrations, pay fines and link to other sites.

RMV site is "Pick of the Week" by Mass High Tech


Mass High TechMass High Tech, "The Journal of New England Technology," selected the Massachusetts Registry of Motor Vehicles site as its "Pick of the Week" for October 25-31, 1999.

"The Massachusetts Registry of Motor Vehicles site lets you renew registrations, order [special] plates and pay fines. It also provides tons of good data: not just branch locations, hours and fees but the state driver's manual and all relevant forms. No wonder it won one of CIO magazine's five laurels for public sector website design," read the Mass High Tech article.

Registry's Site is Tops for 1999


MuniNet Guide and ReviewMuniNet Guide & Review has named the Massachusetts Registry of Motor Vehicles web site among its picks for the top sites of 1999.

"What a treat when a few years ago, many states began allowing drivers with good safety records to renew their driver's licenses by sending a check through the mail or phoning in a credit card number.   Now it gets even easier, thanks to forward-thinking states like these, who make such services available through the Internet.  Kudos to...

The Massachusetts Registry of Motor Vehicles offers Massachusetts residents an 'Express Lane' through which to renew registration, request a duplicate registration, order a special plate, request a duplicate license or state ID, and even pay a traffic citation online," read the MuniNet article.

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