Patrick-Murray Administration Opens New RMV Branch
Local and State Partnership Reflects Transportation Reform's Focus on to Improving Customer Service
(ATTLEBORO) - Friday, October 30, 2009 - As part of the Patrick-Murray Administration's transportation reform, Lieutenant Governor Timothy Murray and Registrar Rachel Kaprielian today joined state and local officials for the grand opening ceremony of the new Registry of Motor Vehicles branch in the Shang Building located in downtown Attleboro. Through this local and state partnership, the city will provide rent-free space for the new RMV express office, which supports the administration's transportation reform efforts to increase savings and improve customer service. Additionally, the new RMV expects to create more foot-traffic in the area, likely boosting the city's efforts to revitalize the downtown business district.
"This is great collaboration to reduce costs," said Governor Deval Patrick. "My thanks to the City of Attleboro for stepping up."
"The opening of the new RMV express office in Attleboro not only reflects the administration's commitment to transportation reform, but also symbolizes the great work we can do through local/state partnerships," said Lt. Governor Tim Murray. "By working with Mayor Dumas, and the delegation, particularly Representative Bowles, we came together and successfully found a creative way to address the needs for our residents."
The new Attleboro branch will occupy 1,000 square feet in the basement of the former post office adjacent to City Hall and will offer all license and registration renewal services. It will be open Monday through Friday from 9:00am to 5:00pm.
"I am absolutely thrilled at the opening of an Express Office of the Registry of Motor Vehicles in downtown Attleboro," said Mayor Kevin J. Dumas. "I thank the Governor and Lt. Governor for their assistance in making this a reality."
In an effort to address severe budget constraints and reduce private leasing costs, the RMV has closed seven branches including the branch in North Attleboro. To minimize the impact on customer traffic, the agency is working with sister transportation agencies, municipalities and local delegations to site new branches in rent-free public spaces.
"The Governor, Lt. Governor, and Speaker of the House all saw the merit of this need, and they all collaborated through their staffs to help make this a reality, additionally this project would not have gone forward without the strong local commitment of Mayor Dumas and his team," said Representative Bill Bowles. "We would also not be here if the Registrar was not convinced that this was in the best interest of our city and the surrounding towns that were formerly served by the North Attleboro Registry. I know I join the rest of the area delegation in welcoming this addition to our area."
Registrar Kaprielian said the new Attleboro branch should help moderate customer traffic in Taunton, Milford and Fall River which saw increased demand for service since the North Attleboro branch closed in July.
"In addition to our move into rent-free spaces, the improvements we've made to our online services are helping us deliver customer service quicker and more efficiently," said Registrar Rachel Kaprielian.
The RMV has added eight new online services over the past two years, including license, registration and title inquiries as well as license and registration renewals. To visit our virtual branch and join our new electronic reminder service for license renewals, go to www.massrmv.com.