RMV Enhances Customer Convenience of Virtual Branch
Numbers Show More Drivers Getting Service Online

(Boston, MA) - The Registry of Motor Vehicles is updating several online services, beginning with the change of address function, to make internet service more customer friendly and eliminating delays in processing transactions. The latest changes follow a two-year effort to build a full service virtual branch that has resulted in a 36 % increase in customer internet traffic.

"We are doing everything we can to encourage our customers to take advantage of a growing array of online services that will save them time and money," said Registrar Rachel Kaprielian. "Our latest effort ensures that when a customer changes his or her address online, it's processed instantly."

Before these programming changes, customers had to wait up to 48 hours before their new address was entered in their record. That prevented customers from performing other internet transactions such as renewing a license or vehicle registration, ordering specialty plates or requesting a driving record.

Since July 2007 the RMV has developed eight new online services at www.massrmv.com that allow customers to view their license, registration, title and driving records as well as renew a MA ID, become an organ donor and now change their address instantly.

The RMV was the first vehicle administrator in the country to offer customer conveniences online. The website, which now offers more than 18 transactions, serves more than 1,864,106 customers a year up from 1,192,981 customers in 2007.


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