Patrick Administration Expands RMV Service for Upper Pioneer Valley Greenfield Welcomes New Branch Downtown
(Greenfield, MA)-Registrar of Motor Vehicles Anne L. Collins joined Greenfield city leaders to officially open the new downtown RMV branch, cutting the ribbon on a larger state-of-the-art office that allows the Registry to expand service for customers in the Upper Pioneer Valley.
"The RMV has been a committed partner in Greenfield for at least a decade," said Registrar Collins. "This new site quadruples the size of our old office so we can offer full RMV services from permitting to licensing to registration."
Greenfield Mayor Christine Forgey added, "I am very pleased that the Registry of Motor Vehicles found a new site here in Greenfield that would provide them more space. To best serve the citizens of Franklin County it was important to keep the Registry here. I am delighted that the Registry has made a commitment to stay in Greenfield. We all felt the effects of not having easy access to the Registry when it left a number of years ago. But now they're open in a larger, more efficient space and I welcome them into Greenfield's downtown."
One of the new features of the full service Greenfield branch is the automated testing station (ATS) kiosks which allow applicants to take their permit test on an easy to use video screen in which a computer program delivers test questions. The RMV launched new automated testing stations at full service branches beginning in August of 2006 as one of the first steps in reforming the licensing process and driver education to better train young drivers.
Despite the small size of the old branch location, Greenfield RMV employees served more than 4,285 customers last month. Eighty-one percent of those customers waited five and a half minutes or less to see a clerk and conduct their transaction.
Registrar Collins said all Greenfield employees have been transferred over to the new location and they should be able to handle as many, if not more customers.