LAWRENCE- Governor Paul Cellucci and Registrar Daniel A. Grabauskas officially opened the new state-of-the-art Registry of Motor Vehicles (RMV) office, vowing to deliver top-notch customer service to the residents of the Merrimack Valley and across the state.
"Lieutenant Governor Swift and I are proud of the improvements we have made at the Registry statewide and particularly in the Merrimack Valley," said Cellucci. "Our Administration is committed to providing a high level of customer service for our citizens and we will continue to look for ways to make life easier for the people of the Commonwealth."
The new 11,000 square foot Lawrence Registry office, located at 73 Winthrop Street in the Route 114 Plaza, is nearly twice as large as its predecessor and will provide innovative customer-friendly amenities, such as a "Kiddie Korner" for children to read, color, play with toys or watch educational television. The new Registry offers an increase in the number of service windows from 11 to 14, eight additional staffers to meet customer needs and Saturday service from 8:30 a.m. to 5:00 p.m. in addition to regular weekday hours.
In 1999, the RMV began the process of replacing its old, overcrowded facility in Lawrence and improving overall customer service statewide. In the past year, at Cellucci's direction, the RMV has purchased new phones and computers to replace outdated models; hired more than 100 additional staffers to reduce lines; allowed credit card use for all transactions; implemented Q-Matic ticketing systems for all branches; expanded the hours of operation; and launched a new Web site to provide online service and information to drivers.
"The focus on Lawrence served as the catalyst for change at Registry branches across Massachusetts," said Registrar Grabauskas. "Today we open a fantastic new branch of which the people of Lawrence can be proud."
Local legislators who spearheaded efforts for positive change at the Registry also celebrated the new branch.
"I am pleased that this has been a top priority of the Registry," said state Senator James P. Jajuga, Chair of the Public Safety Committee. "I am grateful to the Governor and the Registrar for making it possible to have this service provided to the people of the Merrimack Valley and the City of Lawrence."
"This is a day we've worked long and hard for," said state Senator Susan C. Tucker.
"The Registry of Motor Vehicles, under Dan Grabauskas' leadership, has been an excellent partner in making this new Registry happen. The Eagle-Tribune also deserves much praise for helping the community write a successful ending to this story."
"It has been a pleasure working with the Registry of Motor Vehicles and I am very happy that they will be in this convenient location. This is a great opportunity for the people of Lawrence and for all Massachusetts drivers," said Mayor Patricia Dowling.