2000 News Archive

The Registry Online

massrmv.com homepageIf you’ve ever had to wait in line at a Registry branch to renew your registration or get a duplicate license, sometimes it can be frustrating and time-consuming. Today, Registrar Daniel A. Grabauskas unveiled a new website massrmv.com which will allow customers to do a number of transactions online.

"As we await funding from the Legislature to hire more staff and fix crumbling computer and telephone systems, we have sought a creative way to cut down on lines in the branches," said Registrar Grabauskas. "Massrmv.com gives consumers the opportunity to do Registry business from the comfort of their own home or office."

The Massachusetts Registry was the first Registry in the country to offer website transactions. Customers can now get duplicate licenses and Mass. IDs, renew registrations, obtain duplicate registrations, pay citations, change their address and order special plates at massrmv.com. These seven options available at massrmv.com represent hundreds of thousands of transactions that can now be completed online instead of in Registry branches.

"People buy their groceries online, they do their banking online, why not renew your car registration online," said Grabauskas. "Our new website is easy to remember and offers customers a convenient alternative to going to a branch. Currently, only 20% of the people who visit our website take advantage of the services. We hope that massrmv.com can increase that number and cut down on lines in our branches."

With the cooperation of Massport, Masspike and the MBTA, the Registry is distributing 150,000 brochures this week through the tolls on the Pike and Tobin Bridge, and will have public awareness posters in more than half of the MBTA’s subway cars.

Members of the media, please contact the RMV Public Relations Department for more information: feedback.registry@state.ma.us.

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