Driver Education Program Complaints

Persons wishing to file a complaint against a driving school or driving school instructor must do so in writing. Written complaints should contain the following basic information:

  • Complainants name, address and contact number.
  • Name and address of the driving school the complaint is against.
  • If the complaint is against a driving school instructor, the name of the instructor and driving school the instructor is employed by.
  • The nature of the complaint.

Complainants will be contacted by a Registry of Motor Vehicles representative within 7 days from receipt of the complaint. Complaints may be forwarded by mail, facsimile or e-mail to the following:

Mail:

Registry of Motor Vehicles
Driver Licensing Section
P.O. Box 55889
Boston, MA 02205-5889

Facsimile:
857-368-0820

E-mail:
DriverEd.Registry@state.ma.us


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