Patrick Administration Expands RMV Service
Pilot program with AAA brings back Saturday Hours
(Boston, MA) As part of the Patrick Administration's ongoing reforms to create more customer-friendly transportation agencies, the Registry of Motor Vehicles today announced it will partner with AAA Southern New England on a pilot program to expand locations and hours for limited Registry services
"This innovative pilot program will allow the 2.2 million Massachusetts drivers who are members of AAA to renew their licenses and vehicle registrations at AAA's Worcester and Newton offices," said Transportation Secretary James A. Aloisi, Jr. "Our goal is to reduce wait times at busy RMV branches through innovative partnerships like this one."
Registrar Rachel Kaprielian and AAA Southern New England President & CEO Mark A. Shaw formally launched the pilot program at AAA in Newton. The AAA Newton and Worcester offices will offer their members the opportunity to renew their licenses and vehicle registrations during regular business hours which include Saturdays from 9 a.m to 1 p.m.
"This is a win-win for the RMV and our 4.5 million customers," said Registrar Kaprielian. "It is meant to complement the service that is now provided by RMV employees and help take the pressure off some of our busiest branches."
AAA has successfully provided RMV services in Rhode Island and Connecticut for several years and the start of the program in Massachusetts is expected to be a popular benefit for AAA members.
"We're very pleased to be partnering with the RMV on this important initiative," said Shaw. "Our experience across the border in Rhode Island has produced happy members, shorter lines at the Registry and enhanced service to the state's motorists."
The pilot program will be evaluated after six months. Registration and driver license renewals are available at the two AAA locations during regular business hours: Monday-Friday, 9 a.m.-5 p.m., and Saturdays from 9 a.m.-1 p.m. AAA Newton is located at 281 Needham Street and AAA Worcester at 25 Mountain Street East.
To improve customer service, the RMV has also expanded online services over the past two years, including license, registration and title inquiries. To take advantage of RMV's online services visit: www.massrmv.com.
AAA Registry Services