Patrick Administration Unveils Newest RMV Web Service
Customers now have secure online access to driving records

(Boston, MA) Massachusetts Registrar Rachel Kaprielian today announced that Massachusetts drivers will now be able to view their driving record online and have the ability to download or request a certified copy. The RMV added the driver record transaction to its growing list of "Express Lane" services on the Agency website at www.massrmv.com.

"We are particularly excited about our newest website customer convenience," said Registrar Kaprielian. "Requests for driving records keep our employees in the branches and driver control unit, at the call center and in our mail operation very busy. Giving customers a quicker and easier way to obtain copies of these documents should help reduce some demand on all these departments."

"This is another example of how my team is working to make state government more accessible, and I applaud the efforts of the RMV," said Governor Deval Patrick.

Last year, customers requested more than 57,000 driver records from the RMV. Certified or unattested copies of these documents are often required as a condition of employment by business or in any court matter involving motor vehicle violations. Drivers have two options for obtaining a copy of their record online. Their unattested driving record can be viewed onscreen, and can be downloaded, saved and/or printed for $6. A certified copy of their record which contains the Registrars signature can be ordered online for $20. The RMV will send the requested certified copy to the address of the driver listed on the record.

"We have many safeguards with this electronic feature, so our customers have little need to worry about sensitive and private information getting into the wrong hands," added Registrar Kaprielian.

Requesting a driving record is the second transaction to be added to the RMV website so far this year. In January, Registry customers were given the ability to look up their licenses online to determine when they expire and whether they can renew online. Since last year, internet traffic on the RMV "Express Lane" has jumped 23%, largely as a result of five other new web services---viewing registrations, titles, and driver education certificates, renewing MA ID's and registering as an organ and tissue donor.

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