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For Immediate Release: 03/12/2014
CONTACT: MassDOT Press Office: 857-368-8500

Registry Of Motor Vehicles & AAA Expand Partnership

Plans call for an additional six AAA offices to offer RMV services

BOSTON – Wednesday, March 12, 2014 – MassDOT Registrar of Motor Vehicles Celia J. Blue and AAA Southern New England President and CEO Mark Shaw today announced plans to double the number of AAA branches offering Registry renewal services to a dozen locations by late spring and to increase the number of transactions that may be performed at AAA offices.

“MassDOT and the RMV have found a trusted partner in AAA,” said Registrar Blue. “We are thrilled to move forward with the expansion of services within the AAA network that will better serve our mutual customers and help reduce wait times.”

“Our relationship with the RMV has proven to be an extraordinarily productive public-private partnership.  We welcome this opportunity to enhance convenience for the motoring public, and look forward to working with the Registrar to further expand our Registry Services to drivers in Massachusetts,” said Shaw.

Presently, there are six AAA branches offering RMV services and these are the only places to renew a license or registration in person on a Saturday. AAA members may complete select transactions, such as license and registration renewals at its branches in Boston, Framingham, Saugus, South Dennis, West Springfield and Worcester. The new AAA locations to offer Registry services will be announced in the weeks ahead. 

The partnership expansion will also allow AAA to process registration transfers, registration amendments, commercial registration renewals (under 55,000 pounds) and duplicate titles (not requiring a lien release).

AAA has also partnered with MassDOT to provide E-ZPass transponders to customers at its branch locations across Massachusetts.

MassDOT continues to explore opportunities to enhance customer service at the same time reducing its costs.

In 2009, the Massachusetts Department of Transportation (MassDOT) was created to unify the state’s various transportation agencies. MassDOT now includes the Highway Division, the MBTA and Rail Transit Division, the Aeronautics Division, and the Registry of Motor Vehicles.  MassDOT is committed to providing a safe and reliable transportation system to all those who travel in the Commonwealth and works to deliver excellent customer service. MassDOT has been nationally recognized for its innovative approach to transportation, including the Accelerated Bridge Program, the “Where’s My Bus and Train?” apps and “Fast 14” work.  For more information, visit MassDOT at our website: www.mass.gov/massdot  blog: http://blog.mass.gov/transportation/, or follow MassDOT on twitter at https://twitter.com/MassDOT and Facebook at www.facebook.com/massdotinfo.

 

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