Customer Service Reps busy with commercial registrations; RMV encourages others to go online- not inline

BOSTON (Thursday, December 27, 2012) – Today, MassDOT’s Registrar of Motor Vehicles Rachel Kaprielian announced the last days of 2012 will bring a stream of commercial motor vehicle registration renewals to RMV branches across the Commonwealth.  

Now through Monday, December 31, owners of commercial vehicles will be appearing in person to order to conduct their renewals and payments.
Lines are historically out the door to handle these transactions. 50,000+ customers visited Customers Service Representatives last week and wait times approached a statewide average of 15 minutes. Visit our website to check current RMV wait times in your coverage area.

Wait times are expected to grow with only 2 full business days until 2013. (RMV branches will be closed on January 1, 2013).

“While commercial registration customers must visit a branch before the end of the year, there are many other customers who can choose the online option and avoid the wait times all together,” said Registrar Kaprielian.  

This month, for example, 54,724 customers up for license renewal are eligible to perform their renewal online.

Hundreds of thousands of customers are performing online transactions with confidence; more than 370,000 transactions were completed online in October.
A sampling of the transactions that may be performed online:

 
Change of Address       
Court Filing Fee       
Citation Payment       
Crash Report       
Driving Record       
Duplicate ID       
Duplicate License       
Duplicate Title       
Duplicate Registration       
License Renewal       
Organ Donor       
Plate Return on Web       
Registration Inquiry       
Renew Mass ID       
Special Plate       
Title Lookup    

For transportation news and updates visit MassDOT at our website: www.mass.gov/massdot, blog: www.mass.gov/blog/transportation, or follow MassDOT on twitter at www.twitter.com/massdot and Facebook at www.facebook.com/massdotinfo.