Coming Soon! FAST LANE will become E-ZPass. Only the name will change, MassDOT's commitment to customer service continues. Please check back for more details.
Welcome to FAST LANE, MassDOT's Electronic Toll Collection Program. FAST LANE is operational on the entire Massachusetts Turnpike including the Sumner and Ted Williams Tunnels, and on the Tobin Memorial Bridge. FAST LANE is also operational anywhere E-ZPass is accepted.
FAST LANE provides customers with electronic toll collection through the use of a transponder (tag). A transponder is a small electronic device that attaches to the inside of your windshield. As you pass through a designated FAST LANE, a green "Thank You" light will flash to verify your transaction is being approved and recorded to your FAST LANE account.
FAST LANE welcomes any questions and comments. Please visit our list of Frequently Asked Questions, and if you do not find the answer to your question, please call FAST LANE at 1-877-627-7745.
FAST LANE Applications
There are several ways individuals can become members of the FAST LANE program and receive a transponder:
Toll Payment Options
Automatic Account Replenishment: Assign a credit/debit card or checking account number to open your FAST LANE account. The selected toll payment option will then be charged the initial $20.00 payment for an individual account or $50.00 payment for a commercial account that does not require a bond. Tolls are automatically deducted from the initial payment. When your account falls below the low balance threshold, you will see the yellow "Low Bal" light in the FAST LANE; this indicates your account will be automatically replenished via your credit/debit card or checking account.
Manual Account Replenishment: Open your FAST LANE account with the initial $20.00 payment for an individual account or $50.00 payment for a commercial account that does not require a bond. Tolls are automatically deducted from the initial payment. When your account falls below the low balance threshold, you will see the yellow "Low Bal" light in the FAST LANE; this indicates that you are required to make a payment. Payments can be made by mailing a check to the FAST LANE Service Center, 27 Midstate Drive, Auburn, MA 01501 or paying by cash or credit/debit card at any of three walk-in Customer Service Centers.
Program Benefits
Patrons with Individual accounts receive a 25 cent toll discount at the Allston-Brighton tolls and a 50 cent discount at the Sumner and Ted Williams tunnels and the Tobin Memorial Bridge. FAST LANE Special Program members receive discounts based on their specific program. In addition, FAST LANE program members may qualify to receive the Massachusetts Personal Income Tax Commuter Deduction.
Monthly Statements
Customers have several options for receiving transaction information showing tolls paid and account activity. The available options are; 1.On-line by logging into the FAST LANE Account Manager, 2.Via the mail, 3.Contacting Customer Service.
Access Your FAST LANE Account
Customers may access information about a FAST LANE account online or via an interactive voice response system 24-hours a day, 7 days a week by calling FAST LANE. Customers must have their account number and personal PIN number in order to use both these services.
Commercial Accounts
Owners and users of vehicles with livery, taxi and other commercial plates or vehicles with more than 4 tires must join the FAST LANE commercial program. Call the FAST LANE Service Center and press option 7 to speak with one of our commercial specialists.
Gift Certificates
FAST LANE gift certificates are a popular item at holiday gift-giving time as well as for birthdays, graduation and students going off to college. Gift certificates are available at any Service Center or by calling FAST LANE.