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Emergency Roadside Assistance

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When You Need Help

In the event of a roadside emergency, please call 911.

If your vehicle is disabled, go to the breakdown lane to the right of the solid line. Turn on your hazard lights and raise the hood. Remain with the vehicle, but stand on the other side of the guardrail when possible. Do not obstruct the rear lights. It is also suggested that you always carry a flashlight at night and exercise extreme caution.

Highway Assistance Patrol Sponsored by MAPFRE

The Massachusetts Department of Transportation (MassDOT) provides emergency roadside assistance, sponsored by MAPFRE, for motorists whose vehicles break down on our roadways. The patrols provide rapid response clearance of disabled vehicles and removal of road debris.

HAP consists of 35 vehicles patrolling Massachusetts’ most highly traveled roadways. A total of 30 HAP operators cover 25 patrol routes logging an average of 982,000 miles patrolled annually. HAP patrols interstates, assists motorists, and keeps highways safe by performing the following services: 
  • Changing flat tires
  • Fixing minor mechanical problems
  • Removing debris from the road at the scene of an accident
  • Providing minimal amounts of fuel
  • Providing emergency medical assistance
MassDOT Highway Assistance operators are equipped with cell phones and can help you contact AAA, if the problem your vehicle is experiencing requires service beyond that which the operator is equipped to render. If a vehicle is in an unsafe location, the State Police may authorize immediate towing.

In addition to the HAP vehicles, MassDOT operates an Incident Response vehicle fleet of ten flatbed tow trucks.

Service Areas and Hours

HAP patrols routes in Metro Boston, Worcester, Springfield & Cape Cod (seasonal) during peak coverage hours, Monday-Friday, 6:00 a.m. - 10:00 a.m. and 3:00 p.m. - 7:00 p.m. with extended hours on the Massachusetts Turnpike (I-90) and extended holiday routes in heavy traffic areas.

Additionally, Incident Response Vehicles assigned to Interstate 93, the Maurice Tobin J. Memorial Bridge, Ted Williams Tunnel, Sumner Tunnel and Callahan Tunnel patrol 7 days a week, 24 hours a day.
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