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E-ZPass MA Program

E-ZPass MA has Four (4) Customer Service Centers located in Auburn, Natick, East Boston and Saugus*; please check each location for directions and hours of operation. Please note, all Customer Service Centers are closed for the following holidays; New Year's Day, Martin Luther King Day, President's Day, Patriot's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

E-ZPass MA Customer Service Center
27 Midstate Drive
Auburn, Massachusetts 01501
Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 2:00 PM
Sunday:   9:00 AM - 2:00 PM
Commercial and Violations Departments: Monday - Friday 8:00 AM - 5:00 PM
Handicap accessible

Google Map for Directions

Driving Directions:
Follow MassPike (I90) to Exit 10. Take the Route 12 South Exit. Take a right at the first set of lights onto Goulding Drive. Take the immediate right off Goulding Drive onto Midstate Drive. Follow to the end, the Customer Service Center is in the last building on the right.

E-ZPass MA Customer Service Center
Tunnel Administration Building

145 Havre Street
East Boston, Massachusetts 02128
Monday, Wednesday, Friday: 7:00 AM - 4:30 PM
Tuesday, Thursday: 7:00 AM - 6:30 PM
Saturday: 8:00 AM - 2:00 PM
Sunday: Closed

This building is not currently fully accessible to individuals with disabilities. If a disability prevents your use of a stairway, there is a service bell at the location or you can call 877-627-7745, and a MassDOT representative will meet you outside. While we are in the process of looking for a fully accessible location we are pleased to serve you at Havre Street, please note that the nearest accessible customer service center is located at the Square One Mall in Saugus.

Google Map for Directions, this Service Center can also be reached by public transportation and is located near the Blue Line Maverick Subway Station. Visit for directions using public transportation.

Driving Directions:
Travel through the Ted Williams Tunnel and take the exit for Logan Airport. When exiting the Logan Airport, Travel toward Route 1 South, Sumner Tunnel. Take the first left after the Sumner Tunnel toll plaza onto London Street staying to the right of the median. Take a left onto Meridian Street and then a left onto Havre Street. The Customer Service Center is located in the last building on the right.

Or, you may also take the Callahan Tunnel. Just after the exit of the Callahan Tunnel, take the first exit toward local traffic. The Customer Service Center is located in the red brick building directly on the right.

E-ZPass MA Customer Service Center
Natick Service Plaza, Eastbound on the Massachusetts Turnpike at Mile Marker 117
Natick, Massachusetts 01760
Monday, Tuesday, Thursday, & Friday: 6:00 AM - 5:00 PM
Wednesday: 6:00 AM - 7:00 PM
Saturday: 8:00 AM - 2:00 PM
Sunday: Closed
Handicap accessible.

Google Map for Directions

Driving Directions:
Follow Massachusetts Turnpike (I-90) Eastbound to mile marker 117 just after Exit 13 (Natick). The Customer Service Center is located next door to McDonalds.

*NEW Location:
     E-ZPass MA Customer Service Center
    Inside the Square One Mall
    1201 Broadway, Route 1 South
    Saugus, Massachusetts 01906
    Tuesday, Wednesday, Thursday, & Friday: 12:00 PM - 8:00 PM
    Saturday: 10:00 AM - 6:00 PM
    Sunday & Monday: Closed
    Handicap accessible.

    Driving Direction Please Visit:

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