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Americans with Disabilities Act (ADA)

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Office of Civil Rights

The Americans with Disabilities Act (ADA) is a civil rights law mandating equal opportunity for individuals with disabilities. The ADA prohibits discrimination in access to jobs, public accommodations, government services, public transportation, and telecommunications. The Massachusetts Department of Transportation (MassDOT) is committed to operating in accordance with the ADA and related nondiscrimination obligations such as the:

This commitment is reflected in MassDOT’s Nondiscrimination Policy which is Attachment 6 listed below.

MassDOT's ADA/Section 504 Transition Plan

MassDOT is undertaking a comprehensive re-evaluation of its policies, programs, services and facilities to determine the extent to which individuals with disabilities may be restricted in their access to these services and activities. MassDOT’s ADA/Section 504 Transition Plan guides the planning and implementation of necessary program, activity and facility modifications over the next several years, which will expand on previous work and reflect the reality of MassDOT becoming a single transportation organization.

MassDOT ADA/Section 504 Interim Transition Plan [PDF 263kb]
- Attachment 1 - ADA/Section 504 Transition Plan Scope of Work [PDF 60kb]
- Attachment 2 - ADA Transition Plan Working Group Members [PDF 13kb]
- Attachment 3 - Subcommittees [PDF 40kb]
- Attachment 4 - Public Participation Plan [PDF 57kb]
- Attachment 5 - Nondiscrimination Policy Statement [PDF 48kb]
- Attachment 6 - Notice of Nondiscrimination [PDF 48kb]
- Attachment 7 - Grievance Procedures [PDF 67kb]
- Attachment 8 - Construction Standard Details and Engineering Directive [PDF 212kb]
- Attachment 9 - Accessible Pedestrian Signal Installation Policy [PDF 100kb]
- Attachment 10 - Proposed Curb Ramp Inventory Questions [PDF 1mb]
- Attachment 11 - Sidewalk Analysis (Draft) [PDF 233kb]
- Attachment 12 - Inventory of Programs, Services and Activities to be Surveyed [PDF 25kb]
- Attachment 13 - MassDOT and MBTA Accessible Public Meeting Policy [PDF 139kb]

Invitation to Comment

One of the best ways for community members to support MassDOT’s efforts and help us make them effective is by providing input and advice. Thus, MassDOT is reaching out to the community and seeking input at key stages of our effort, including the advice of individuals and groups through individual and public meetings about projects and this Plan.

We invite you to review this Transition Plan and supporting documents and provide comment on our strategies and the work we are undertaking. Your comments will be considered as revisions are made to this Plan and as we carry out the work to create accessible policies, procedures, programs, services and activities. To submit comments on this Transition Plan, please send e-mails to, or contact us by phone at (857) 368-8580, TTD/TTY at (857) 266-0603 or by fax at (857) 368-0602. If other means of communication would be preferable, we would consider those as well.

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