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MassDOT Reform Success: Permits

Permits Employees

MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.

An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.

The two offices merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.

MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.

The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits.

This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs.

The MassDOT website includes an overview of Permits and Road Access Programs.

View the entire Permits Merger blog post.

08/03/2012

MassDOT RMV Customer Service: New Number

MassDOT RMV Customer Service: New Number

MassDOT this week announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000. The number is live today and serves the RMV’s Call Center which answers, based on 2011 call volumes, an average of 45,000 calls each month.

“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.

Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.

“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”

The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August. In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.



MBTA Ridership Jumps in Year Ending June 30

The MBTA announced that ridership topped 400 million for the year ending on June 30, 2012. Average weekday ridership during Fiscal Year 2012 jumped by 5.7 percent over the previous year. There were an average of 1.312 million passenger trips per weekday, the first time that daily ridership averaged more than 1.3 million for an entire fiscal year.

Ridership increased across the MBTA system. Bus ridership grew 5.9%, subway by 5.2% and trolleys by 8%. Total annual ridership for Fiscal Year 2012 was approximately 400,185,000.

Weekday ridership for the month of June 2012 also increased by 1.5% compared to June 2011, the 17th consecutive month of ridership growth. That is the longest such streak in MBTA history.

Acting MBTA General Manager Jonathan Davis said the unprecedented ridership levels are the result of the state’s continued economic growth, lower unemployment rates, the availability of real-time information for bus and train customers, and an overall improvement in MBTA service reliability.

Visit mbta.com today to check schedules and buy tickets online.



Federal Transit Grants Boost Springfield, MBTA

Ceremony Image

U.S. Transportation Secretary Ray LaHood joined Lieutenant Governor Tim Murray, Congressman Richard Neal and MassDOT Secretary Richard A. Davey in Springfield to announce 255 federal transit grants totaling $787 million nationwide, including three grants for Springfield Union Station, Pioneer Valley Transit Authority, and the MBTA. The Massachusetts grants include:

Springfield Union Station- $17.6 million will implement Phase I of the redevelopment of Union Station into an intermodal transportation and passenger center serving the Pioneer Valley Transit Authority and Peter Pan bus services, Amtrak, inter-city rail, and planned commuter rail to Connecticut, all in a single location with convenient pedestrian access and parking.

MBTA Vehicle Replacements- $15.6 million will replace T buses past their useful life with new energy-efficient vehicles to improve bus service and meet rising demand.

Pioneer Valley Transit Authority (PVTA), Springfield Operations & Maintenance Facility- $3.96 million will go towards Phase II of the PVTA plan to replace a century-old operations and maintenance facility in downtown Springfield with a new facility to more efficiently serve its current transit bus fleet.

This third round of federal funding supports projects in the Federal Transit Administration’s (FTA) FY2012 State of Good Repair and Bus Livability grant program. FTA received 836 project applications totaling $4 billion in requests. In FY2010 and FY2011, FTA awarded a total of more than $1.8 billion in grants for hundreds of state of good repair projects, primarily involving buses and bus facilities.



MassDOT Board August Public Meeting

The Massachusetts Department of Transportation Board of Directors will hold its next regular public business meeting on Wednesday, August 8, 1:00pm, Gloucester City Hall.    

The MBTA Board will meet first at 1pm, followed by the MassDOT Board. All meetings are open to the public.

The meeting schedule is available on the MassDOT website.
http://www.massdot.state.ma.us/BoardsCommittees/BoardofDirectors/BoardMeetings.aspx

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