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MassDOT February Board Meeting

Wednesday
February 12
MBTA Board Room
Suite 3830
10 Park Plaza, Boston
Full Meeting Schedule

On the MassDOT Blog

Community Transit Grants

MassDOT's Rail & Transit Division MassDOT FY15 Community Transit Grant Program applications are now available.

The Federal Transit Administration and the Commonwealth provide financial assistance through a number of programs to Regional Transit Authorities, Private Non-Profits/For-Profits, Councils on Aging, municipalities that provide transit service and State Agencies to improve, maintain and operate service.

View the entire Community Transit Grant Program blog post

Please contact Price Armstrong, Transit and Capital Analyst, at 857-368-9555

02/07/2014

MassDOT Winter Response

MassDOT dispatched nearly 3,500 snow and ice crews during the peak of Wednesday’s winter storm, treating and clearing state roads. Crews pre-treat roads with salt and liquid deicers where conditions allow and follow up with treatment after the snow is cleared.

MassDOT proactively encourages drivers to review our winter driving tips. Tips include:

Use the brake and gas pedal lightly when driving in icy conditions and watch for bridges, which freeze before roadways. Do not use cruise control in icy conditions. Clear frost from windows and mirrors. And remember that exit ramps may have less sand and salt on them than the highway.

In wintry weather, motorists should drive with headlights on, observe posted speed limits, never drink and drive, make sure everyone is using a seatbelt and be on the lookout for changing weather conditions.

Remember that the road in front of the plow is usually in much worse condition than the roadway behind the plow. Plows will typically travel under 35 miles per hour and there is always a temptation to pass them. For your safety, it is recommended that you stay a safe distance behind the snowplows.


MassRMV 857-DOT-8000 Customer Line Offers New Options

MassDOT’s Registry of Motor Vehicles Division now offers a ‘virtual hold’ service for its call center customers to pair with the newly introduced voice command menu which allows customers to conduct RMV business in their own words.

The virtual hold technology gives customers the choice of receiving a call back from the RMV instead of holding the line in a call queue. When a caller selects or speaks their business they need help with, an estimated wait time is given to the caller. The caller may then choose to wait or opt to be placed into an outbound queue to receive a call back from the RMV. To do so, customers punch their phone number into the system. The amenity was introduced at the call center on Monday, January 27 where 80 percent of 857-DOT-8000 customers selected the call back option and offered positive reviews once their transaction was complete.

Due to staffing levels and service hours, there will be periods of time throughout the day when the virtual hold service is not available, but an estimated wait time is still provided to the customer. The system’s algorithm takes into account hours of operation, staffing levels, the average call time, and the number of call back requests already in the queue. This ensures only calls that can be returned the same day are given the call back option.

Since mid-December and the introduction of the voice command menu, or natural language, the RMV has been monitoring how customers interact with the new system and finding areas to make improvements. Metrics for measuring the success of these new amenities will analyze how many customers selected virtual hold, if customers were routed properly based on their inquiry, the overall call abandonment rate and customer feedback.

In addition to calling 857-DOT-8000, RMV customers are encouraged to perform their transactions online anytime at www.MassRMV.com


MassDOT Continues Capital Investment Plan, weMove Mass Meetings

MassDOT will continue a series of public meetings on two recently released transportation planning documents for public review: a Long-Range Transportation Plan, "weMove Massachusetts (WMM): Planning for Performance," and the first draft of its five-year Capital Investment Plan (CIP) for FY2014-FY2018.

The $12.4 billion CIP program makes long-term investments that will create growth and opportunity for residents across the Commonwealth and represents the first unified, multi-modal capital investment plan covering all MassDOT highway and municipal projects, regional airports, rail, and transit, including the MBTA and Regional Transit Authorities. The plan makes investments across the entire state, is flexible and spends wisely while creating thousands of jobs over the next several years.

Next week's public meetings are scheduled as follows:

Monday, February 10, 6:00-8:00pm, Lynn City Hall, City Council Chambers

Monday, February 10, 6:00-8:00 pm, Main Auditorium, McLean Campus Center, UMass Dartmouth, 285 Old Westport Rd, North Dartmouth

The WMM report is posted online for public review at www.massdot.state.ma.us/wemove/

View the Capital Investment Plan

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