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FY17 Performance Metrics, Goals & Progress

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This is the preliminary report on the progress toward achieving the FY17 targets, reported as of 01/01/2017

MassDOT - Secretary Stephanie Pollack

AGENCY FY17 METRIC FY17 TARGET FY17 PROGRESS (as of 01/01/2017)
Highway Division % of interstate roads rated in 'poor' condition less than 10% of both interstate and non-interstate roads rated in poor condition 2.2% (FFY15)
Highway Division % of non-interstate roads rated in 'poor' condition less than 10% of both interstate and non-interstate roads rated in poor condition 12.6% (FFY15)
Registry of Motor Vehicles % of customers waiting less than 30 minutes at a branch 80% under 30 minutes or less, with less than 3% waiting over an hour 78% waiting under 30 minutes; 4% waiting over an hour
MBTA Commuter Rail On-Time performance All service: 92% (adjusted) with no line below 90% for any given month. All Service: 93.5% (adjusted); Newburyport - 2 months below 90%: Haverhill - 2 months below 90%; Fitchburg - 4 months below 90%; Worcester/Framingham - 3 months below 90%
MBTA Red Line On-Time performance 90% 92%
MBTA Orange Line On-Time performance 90% 93%
MBTA Green Line On-Time performance 90% 81%
MBTA Blue Line On-Time performance 90% 93%
MBTA Bus Line On-Time performance 75% 67%
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