The Office of Performance Management and Innovation (OPM & I) is chartered to expand performance management and innovative strategies across all MassDOT divisions and departments. Monthly Performance Management Accountability Meetings are used to review data on critical performance indicators. The quantitative and qualitative data allows leadership to evaluate the organization’s progress against specific goals and targets. This drives managers to improve the overall performance of programs and employees. It will create a greater ability to monitor performance, manage operations, adopt best practices and resolve challenges within our transportation system. These efforts provide a basis for more meaningful engagement to discuss and resolve transportation issues.