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Office of Performance Management and Innovation

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Information Center

The Office of Performance Management and Innovation (OPM & I) is chartered to expand performance management and innovative strategies across all MassDOT divisions and departments, and measure and report on progress.

2015 Annual Performance Report

MassDOT's sixth Annual Performance Management Report, which we have titled the MassDOT Tracker, summarizes the Department’s performance for Fiscal Year 2015 (July 2014 through June 2015). Organized by modal division (Aeronautics, Highway, Rail and Transit, and Registry of Motor Vehicles), the report explains how the divisions’ performance measures relate to MassDOT's goals.

Performance and Accountability Report

MBTA Performance

The MBTA posts a Weekly Performance Report (dating back to September 2015).

Performance Archives

 

Annual Performance Reports

 

2014 Annual Performance Report

2013 Annual Performance Report

Performance and Accountability Reports

MBTA Performance

 

Commuter Rail On-Time Performance Reports

From January 2015 through October 2015, OPM&I provided commuter rail on-time performance reports. (Note: these reports were suspended when the MBTA's Fiscal and Management Control Board began reporting these data in September 2015.) These reports cover the 5-day average on-time performance between Monday and Friday on each line in the commuter rail system. The reports compare AM Peak; PM Peak; and Off-Peak average on-time performance as well as current month-to-date and previous month’s on-time performance statistics.

How it is Measured: On-time performance is measured by the difference between the scheduled arrival time, and the actual arrival time. Commuter rail trips are considered on time if they arrive at their terminal point no more than 4:59 minutes beyond their scheduled arrival.

Car Count Reports

From January 2015 through October 2015, OPM&I provided weekly updates of the MBTA subway, bus, and commuter rail car count reports. (Note: these reports were suspended when the MBTA’s Fiscal and Management Control Board began reporting performance data in September 2015.)The reports provide a weekly and monthly average for the number of "cars" (e.g. subway cars, buses, locomotives, and commuter rail coaches) available for use each day. The number of cars available is compared to the number needed to operate the planned service level.

How it is measured: The reports provide the number of targeted cars (i.e. the number needed to maintain the schedule), the actual number that were available that day, and the percentage of needed cars that are available. The MBTA reports these data for each weekday, except during snow emergencies.

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