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Welcome to FAST LANE, MassDOT's Electronic Toll Collection Program. FAST LANE is operational on the entire Massachusetts Turnpike including the Sumner and Ted Williams Tunnels, and on the Tobin Memorial Bridge. FAST LANE is also operational anywhere E-ZPass is accepted.
FAST LANE provides customers with electronic toll collection through the use of a free transponder (tag). A transponder is a small electronic device that attaches to the inside of your windshield. As you pass through a designated FAST LANE, a green "Thank You" light will flash to verify your transaction is being approved and recorded to your FAST LANE account.
FAST LANE welcomes any questions and comments. Please visit our list of Frequently Asked Questions, and if you do not find the answer to your question, please call FAST LANE at 1-877-627-7745.
FAST LANE Applications
There are several ways individuals can become members of the FAST LANE program and receive a free transponder:
Toll Payment Options
Several toll payment options are available. The most popular pre-payment option is to assign a FAST LANE account to a credit card which is then charged $20 to open the account. Tolls are automatically deducted from that $20. When the account falls below a balance of $10, the credit card is automatically charged to bring the account balance back to $20. You may also have tolls automatically deducted from a checking account.
Program Benefits
Patrons with Individual accounts receive a 25 cent toll discount at the Allston-Brighton tolls and a 50 cent discount at the Sumner and Ted Williams tunnels. FAST LANE Special Program members receive discounts based on their specific program. In addition, FAST LANE program members may qualify to receive the Massachusetts Personal Income Tax Commuter Deduction.
Monthly Statements
Customers have several options for receiving transaction information showing tolls paid and account activity. These options are available on-line by logging into the FAST LANE Account Manager, via the mail or by contacting Customer Service.
Access Your FAST LANE Account
Customers may access information about a FAST LANE account online or via an interactive voice response system 24-hours a day, 7 days a week by calling FAST LANE. Customers must have their account number and personal PIN number in order to use both these services.
Commercial Accounts
Owners and users of vehicles with livery, taxi and other commercial plates or vehicles with more than 4 tires must join the FAST LANE commercial program. Call the FAST LANE Service Center and press option 7 to speak with one of our commercial specialists.
Gift Certificates
FAST LANE gift certificates are a popular item at holiday gift-giving time as well as for birthdays, graduation and students going off to college. Gift certificates are available at any Service Center or by calling FAST LANE. FAST LANE gift certificates are available in two denominations, $30.00 or $50.00 and can be used to open a new FAST LANE account or apply to an existing account balance.
Employee On-Site Sign-Up Initiative
The FAST LANE program is working with companies located along the Massachusetts Turnpike to highlight the benefits of the FAST LANE electronic toll program and to offer a unique opportunity to benefit employees; the on-site FAST LANE sign-up initiative. If your company is interested in arranging an on-site sign-up, please call 508-721-4433.