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The mission of the Massachusetts Department of Transportation is to deliver excellent customer service to people who travel in the Commonwealth, and provide our nation’s safest and most reliable transportation system in a way that strengthens our economy and quality of life. We are one transportation organization focused on customer service and safety.

Your comments are valuable in our constant pursuit to provide the highest quality services. Please Contact Us by email with any questions, comments or suggestions you may have.

Massachusetts Department of Transportation

For all departments - 857-DOT-INFO (857-368-4636)
Toll Free
- 877-MA-DOT-GOV (877-623-6846)
Fax: 857-368-0601
(TTY) 857-368-0655
10 Park Plaza, Suite 4160
Boston, MA 02116
Email Us
Learn about MassRelay a free, confidential 24/7 service enabling hearing people or people who do not use a text telephone (TTY) to communicate over regular telephone lines with people who are deaf, hard-of-hearing, late deafened, or speech disabled.

Additional Contacts:

To Report an Emergency or for Emergency Roadside Assistance - 911

511 Traveler Information - Cell Phone - 511
Land Line Numbers:
  • Metro Boston: 617-986-5511
  • Central Mass: 508-499-5511
  • Western Mass: 413-754-5511
E-ZPass MA (Electronic Toll Collection Program) Website - Customer Service 877-627-7745

Highway Call Center
– information or issued related to highway operations - 857-368-3500 (Mon. - Fri. 7:00am to 7:00pm excluding holidays)

Registry of Motor Vehicles 
Telephone Center and E-mail Feedback

MassDOT Aeronautics Division 617-412-3680
Logan Office Center
One Harborside Drive
Suite 205N
East Boston, MA 02128-2909

MBTA Website and Customer Comment Form

Mass Association of Regional Transit Authorities 617-248-0351

MassRIDES 1-888-4COMMUTE (888-426-6688)

  • Please contact the RMV and MBTA directly (see above), for all other e-mail inquiries:

  • Name:       
    Address: 
    City, State, Zip: 
    Phone:        (111-111-1111)
    Email:      
    Topic:        
    Comments: 

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