The Official Website of The Massachusetts Department of Transportation

Mission & Values

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About Us

Our Mission:

Deliver excellent customer service to people who travel in the Commonwealth, and to provide our nation's safest and most reliable transportation system in a way that strengthens our economy and quality of life.

We are one transportation organization focused on customer service and safety.

Our Values:

Dedication - We will provide service around the clock and under all circumstances.

Respect - We will treat the public as our valued customer, and treat one another how we would like to be treated.

Innovation - We will improve and integrate transportation services using creative thinking and best available practices and technology, while minimizing disruption to the public.

Diversity - We will promote an inclusive workforce and a culture that serves employees and customers fairly.

Honesty - We will provide the public accurate information that is understandable and accessible.

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